General Internet FAQs
Service Support
If you’re having trouble with your internet connection, the first step in troubleshooting is to reboot your modem. This can often solve many common issues with the connection. To reboot your modem, unplug the power cord from the back of the modem or unplug it from the wall, wait 30 seconds, and then plug the power cord back in. Wait for the modem to fully reboot before trying to use the internet again. This can take a few minutes. Please do not call the call center before performing the reboot as a reboot will need to be completed prior to receiving support.
Please do not move your WiFi pods, as this can cause connectivity issues. The placement of the pods is optimized by our technicians during installation for optimal signal strength and coverage.
Parallel Networks
You can keep your previous provider’s equipment if you would like, however, you must turn off your previous provider’s router to avoid conflicting or parallel networks
Parallel networks are conflicting WiFinetworks operating causing interference to one another.This interference degrades the overall performance and reliability of all the networks involved. It can lead to reduced network speeds, dropped connections, and increased latency.
You can turn off your previous network by simply unplugging the router from your power source.
Equipment & Speeds
Blue Stream Fiber only supports its equipment. You are free to use your own equipment, but Blue Stream Fiber cannot guarantee other equipment. However, most third-party mesh systems have worked in the past.
Incredibly fast! Blue Stream Internet Service is up to 150 times faster * than a 56 K dial-up modem and up to 9 times faster than DSL Lite! Speeds are high as 1 Gbps!
Blue Stream Fiber does not support Google Nest WiFi. If you need information or support, please visit this link.
System Requirements
0/100 network card that supports a category 6/6e/7 network cable
Windows:
- Windows 7, 8.1, 10, or 11
- 150 MB available disk space
- 4 MB System Memory
Macintosh:
- Mac OS 11 or higher
- 150 MB available disk space
- 64MB System Memory
