Check your association’s bylaws or CC&Rs first. Many documents already allow the board to enter community-wide service agreements, but some require a member vote or notice period. It’s important to confirm before committing.
If your documents specify a voting requirement, follow it closely. Proper voting and documentation protect the board from challenges later and help ensure transparency with residents understanding HOA Governing Docs.
Some governing documents cap contract terms—often no longer than 10 years. Review those limits before negotiating a long-term deal understanding HOA Governing Docs.
In most communities, bulk service applies to everyone because it’s billed through assessments.
Yes. Having the community attorney review the contract ensures all terms align with your bylaws and state law, and that no hidden fees or unfair clauses slip through.
Contract Details and Protections
Look for clear guarantees on internet speed, uptime, customer support, and response times. These should be measurable and enforceable, not just marketing promises.
Include performance reports and financial penalties for missed service standards. This keeps the provider accountable throughout the term of the agreement
Some providers add unexpected charges like equipment rentals, app access fees, or “technology surcharges.” These can add hundreds of dollars per home if not clarified in writing. Always request a sample bill that lists every fee upfront.
Some flexibility can be built in. For example, contracts may allow upgrading speeds or removing TV service if the community shifts to streaming during the term
• Signing before reviewing bylaws • Overlooking hidden fees • Forgetting to include performance metrics • Not confirming construction responsibilities • Assuming all “fiber” is 100% fiber (some mix coax and call it “fiber”)
Document every step of the decision process, keep resident communication open, and schedule annual contract performance reviews.
