Storm Updates
Storm Updates
Being a local company, we understand the impact that storms can have, and we are well prepared for it. The last few days, Blue Stream Fiber has been ramping up our storm preparation plans. As such, we have staged repair crews around the state, activated our emergency fuel supplies and prepared our team and facilities for a potential storm’s impact.
As we continue to monitor the impacts of the storm, rest assured that our team is on standby and ready to provide support to resolve any storm-related outages should they be needed. Once the storm has passed, our team will assess any damage and provide support as soon as it is safe to do so.
Please be aware that should you experience a service impact; our team is aware and will be working to resolve it in a timely manner. The call center may experience longer than usual wait times. There is no need to notify us in the case of a storm impact.
For additional resources to stay safe during a storm, visit https://www.ready.gov/hurricanes#during
FAQs for Areas Affected by the Storm
Yes, our team is always monitoring the network from our Network Operating Center (NOC). If you are experiencing an outage, our NOC will receive an alert, and our communication team will send you a notification via email. You DO NOT need to call in and report a service impact. Our team will restore any impacted services immediately as soon as it is safe to do so.
If you DO NOT have local power restored to your home by FP&L, you will not have Blue Stream Fiber services. You should not call for a service call until your local power has been restored. If you have power as a result of using a generator and you do not have services, you should not call for a service call until you are off generator and have power to your home from FP&L.