Engaging Your Community: A Resident-First Approach to Choosing a New Telecom Provider

Selecting a new provider for your community is a significant decision that can impact your residents for years to come. To ensure success, start by engaging your residents early in the process. Effective communication and understanding their needs will pave the way for a smoother transition and stronger buy-in from your community.  

Why Resident Feedback Matters  
Gathering feedback from your residents ensures they feel heard from the start. A simple survey can provide valuable insights into their needs and priorities. By including them in the process, you’ll minimize potential complaints and foster a sense of collaboration. 

Here’s a guide to help you craft your survey. Tailor these questions to fit your community’s unique needs:

• Who is your current internet provider?
• What do you pay per month for internet services?
• How reliable would you say your internet services are?
• Are you interested in your community upgrading to fiber-optic internet services?
• Do you ever work from home using your internet connection?
• Do you have connected devices in your home like a video doorbell (e.g. Ring), a WiFi thermostat (e.g. Nest), or a smart speaker (e.g. Alexa)?
• Are you concerned about cyber-security when browsing the internet in your home?
• Who is your current TV provider?
• How much do you pay per month for your TV services?
• What streaming services do you use? (e.g. Netflix, Hulu, etc.)
• Do you have a home phone line?
• Do you have mobile phone service?
• How satisfied are you with the customer support from your TV / internet provider?
• Are you a seasonal customer who would benefit from taking your TV services to your secondary home?

Survey Implementation Tips
Launching your resident survey doesn’t have to be complicated. Tools like SurveyMonkey make it easy to distribute surveys via email, or you can collect responses at an upcoming board meeting.

We’re here to support you. If you’d like assistance creating your survey or are interested in Blue Stream Fiber’s bulk offerings, click here. www.bluestreamfiber.com/bulk