New Billing Updates Through TextConnect
We’re committed to making your experience as smooth as possible, which is why we’re excited to launch new enhanced billing communications through TextConnect, starting June 23rd!
TextConnect is our proactive SMS text messaging platform designed to keep you informed in real time — no extra steps needed. If you’ve received appointment reminders or service updates from us before, you’ve already seen it in action. Now, we’re expanding it to include timely, personalized billing messages delivered straight to your phone and inbox, making it even easier to manage your account.
Here’s a look at what’s coming your way:
- Friendly reminders when a payment is due
- Confirmation messages once a payment is received
- Autopay status updates for activations or deactivations
- Alerts when your monthly statement is available
- Notifications confirming changes to your paperless billing status
These updates are designed with convenience in mind, so there’s no need to call in to stay informed. As long as your contact information is up to date and you haven’t opted out, you’ll receive these helpful notifications automatically.
As a reminder, if you’d like to update your contact information, please visit bluestreamfiber.com, select Account at the top right, and choose Bill Pay.
Our goal is to keep you connected, not only with fast and reliable service, but with tools that make managing that service easier. For more information on navigating TextConnect, please visit bluestreamfiber.com/messaging.
For service support or troubleshooting tips, you can always visit our Online Learning Hub at bluestreamfiber.com/learning.