Internet Troubleshooting & FAQs
13 docs
Can I move my WiFi pods around my home to improve connectivity?
Last Updated: December 19, 2024Please do not move your WiFi pods as this can cause connectivity issues. The placement of the pods is optimized by our technicians during installation...
The Receive light on my modem is blinking
Last Updated: December 19, 2024The receive light on your modem should be steady and indicates the downstream signal has been confirmed. If the receive light is blinking it indicates...
Connecting a cable modem to a computer
Last Updated: December 19, 2024*Only use Ethernet or USB Cable; not both. For more information on connecting using USB, please reference the modem’s driver disc.
What should I do if I’m having trouble with my internet connection?
Last Updated: March 20, 2025If you’re having trouble with your internet connection, the first step in troubleshooting is to reboot your modem. This can often solve many common issues...
Can I move my WiFi pods around my home to improve connectivity?
Last Updated: March 20, 2025Please do not move your WiFi pods, as this can cause connectivity issues. The placement of the pods is optimized by our technicians during installation...
Can I keep my prior provider’s internet along with my new Blue Stream Fiber internet?
Last Updated: March 20, 2025You can keep your previous provider’s equipment if you would like, however, you must turn off your previous provider’s router to avoid conflicting or parallel...
What are parallel networks?
Last Updated: March 20, 2025Parallel networks are conflicting WiFinetworks operating causing interference to one another.This interference degrades the overall performance and reliability of all the networks involved. It can...
What are the minimum system requirements compatible with Blue Stream Fiber internet?
Last Updated: March 20, 20250/100 network card that supports a category 6/6e/7 network cable Windows: Macintosh:
I received a Google Nest WiFi as part of a promotion with Blue Stream Fiber. Where can I get support?
Last Updated: March 20, 2025Blue Stream Fiber does not support Google Nest WiFi. If you need information or support, please visit this link.
How fast is Blue Stream Fiber internet?
Last Updated: March 20, 2025Incredibly fast! Blue Stream Internet Service is up to 150 times faster * than a 56 K dial-up modem and up to 9 times faster...
Will I be able to use my Eero Mesh or Netgear Orbi mesh systems?
Last Updated: March 20, 2025Blue Stream Fiber only supports its equipment. You are free to use your own equipment, but Blue Stream Fiber cannot guarantee other equipment. However, most...
How do I turn off my previous provider’s internet?
Last Updated: March 20, 2025You can turn off your previous network by simply unplugging the router from your power source.
What should I do if I’m having trouble with my internet connection?
Last Updated: March 20, 2025If you’re having trouble with your internet connection, the first step in troubleshooting is to reboot your modem. This can often solve many common issues...