Video FAQs
17 docs
Which streaming devices work with the Blue Stream Fiber system? How much do they cost?
Last Updated: December 19, 2024To watch Blue Stream Fiber TV service on your TVs, you can either install a Set-Top box or you can use the Blue Stream Fiber...
Does the streaming service work on Samsung TVs?
Last Updated: December 19, 2024Currently, Android-based TVs do support our Blue Stream Fiber TV App. At this time, however, Samsung TVs and their specific operating systems do not support...
Do your Set-Top Boxes have DVR functionality?
Last Updated: December 19, 2024Our set-top boxes are all-in-one and provide DVR functionality. All recordings are cloudbased, which means you can access them if your set-top box breaks or...
Is a Google Account Needed?
Last Updated: December 19, 2024For the ultimate TV experience, including voice remote functionality, you would want a Google Account. This will allow you access to the 5000+ apps found...
What are concurrent streams and what does that mean for me?
Last Updated: December 19, 2024Concurrent Streams give you the ability to stream on your set-top boxes along with up to 5 additional devices simultaneously such as phones, tablets, smart...
Where can I find my recorded shows?
Last Updated: December 19, 2024All of your recorded shows are found in My Shows.
Can I record an entire series?
Last Updated: December 19, 2024Yes! Just set up a OnePass. A OnePass gathers every available episode of a series (whether streaming, broadcast TV, or on demand), every game or...
How much storage space do I have for recordings?
Last Updated: December 19, 2024This depends on your service plan.
What happens when I run out of storage space?
Last Updated: December 19, 2024If you set up a recording when your storage space is almost full, you’ll receive a message on your Set-Top box. At that point, you...
Can I pause a show in one room and resume watching in another?
Last Updated: December 19, 2024Yes. Your Set-Top box will remember where you left off.
How can I make sure my kids don’t watch something they shouldn’t?
Last Updated: December 19, 2024Parental Controls help you make sure your family has access to only those shows you want them to watch. When you turn Parental Controls on,...
I missed the beginning of my favorite live show. What should I do?
Last Updated: December 19, 2024Try using the Start Over feature. On many shows, when you turn to a show that is currently airing, you’ll see the Start Over/ Catch...
Why isn’t my remote control working?
Last Updated: December 19, 2024The remote is set up and paired to your Set-Top box during installation. If your remote stops working, try replacing the batteries. If that doesn’t...
Do I need a Google account to use the Set-Top box?
Last Updated: December 19, 2024No, but it is highly recommended. With a Google account, you’ll be able to use Google Play, Google Music, Google Games, and Google Assistant right...
What is the Blue Stream Fiber TV App and how do I access it?
Last Updated: December 19, 2024The Blue Stream Fiber TV App is an app that allows you to watch your Blue Stream FIber service on the go or via Apple...