If you’re having trouble with your TV service, the first step in troubleshooting is to reboot your set-top box. This will often solve many common issues. To reboot your set-top box, unplug the round power cord from the back of the box, wait 3 seconds, and then plug the power cord back in. Wait for the box to fully reboot before trying to use it again. Please do not call customer care before performing the reboot as a reboot will need to be completed prior to support.
What should I do if I’m having trouble with my TV Service?
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