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Blue Stream Fiber Customer Resources

We’re here to make sure you make the most of our services. Check out these popular tips and tricks below to get quick answers to common questions. Don’t forget to visit for more handy tips and updates—we keep it updated regularly just for you!

Entertainment On the Go

With Blue Stream Fiber TV, you can watch many of your favorite TV shows when you’re away from home. Simply use the Blue Stream Fiber TV App on your Android, Apple, or Fire TV device. For a step-by-step on how to download and access, please visit

My Remote Isn’t Working

Remote control isn’t working? The first thing you should do is check the batteries. If they are low or dead, replacing them may solve the problem. Keep in mind, the frequency of battery replacement depends on how often you use your remote control.

Why Is My Screen Blank?

If the screen is black, says “no signal” or “no input”, no need to panic. It may be because you hit the Input button on the remote. To learn how to fix this, check out our video on Changing Your TV’s Input.

How to Reboot Your Set-Top Box

If you’re experiencing freezing, slow performance, or connectivity problems, we encourage you to reboot your set-top box as a first step in troubleshooting any issues. Here’s a step-by-step video you can follow on How to Reset Your Set-Top Box.

WiFi vs. Wired Internet

Ever wonder about the capability of your home WiFi network? How much speed do you need? Are you getting the speed you’re paying for? These are all important questions to ask, and we’re here to help answer your questions. Many factors contribute to WiFi speeds and how your devices utilize WiFi. Find out more at

Seasonal Customers: Make the Most out of Your Services Up North

If you’re a seasonal customer and go up North, make sure you set yourself up for the best experience and an easy transition when you return home. Keep your equipment plugged in before heading North to avoid any confusion upon your return. By leaving everything connected, your devices can receive necessary maintenance or upgrades while you’re away. Also, with the Blue Stream Fiber TV App, you can watch many of your favorite content up North. For more tips, tricks and out-of-home access information, please visit