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Troubleshooting Tips

If you’re having trouble with your internet connection, the first step in troubleshooting is to reboot your modem. This can often solve many common issues with the connection. To reboot your modem, unplug the power cord from the back of the modem or unplug it from the wall, wait 30 seconds, and then plug the power cord back in. Wait for the modem to fully reboot before trying to use the internet again. This can take a few minutes. Please do not call customer care before performing the reboot as a reboot will need to be completed prior to receiving support.

Please do not move your WiFi pods as this can cause connectivity issues. The placement of the pods is optimized by our technicians during installation for optimal signal strength and coverage.

The receive light on your modem should be steady and indicates the downstream signal has been confirmed. If the receive light is blinking it indicates a problem.

  • Check all the cables and make sure they are secure.
  • Unplug the power cord from the modem, wait 30 seconds, then plug it back in.
  • Wait for the power, send, receive, and online lights to go steady.
  1. Connect one end of the coax cable to the cable outlet, and the other end to the back of your modem.
  2. Connect the power adapter to the back of the modem, and plug the other end into the wall outlet.
  3. Connect your PC by plugging the Ethernet cable* into the back of the modem, and then plug the other end into the network card in your PC.

*Only use Ethernet or USB Cable; not both. For more information on connecting using USB, please reference the modem’s driver disc.

FAQs

Service Support

If you’re having trouble with your internet connection, the first step in troubleshooting is to reboot your modem. This can often solve many common issues with the connection. To reboot your modem, unplug the power cord from the back of the modem or unplug it from the wall, wait 30 seconds, and then plug the power cord back in. Wait for the modem to fully reboot before trying to use the internet again. This can take a few minutes. Please do not call the call center before performing the reboot as a reboot will need to be completed prior to receiving support.

Please do not move your WiFi pods, as this can cause connectivity issues. The placement of the pods is optimized by our technicians during installation for optimal signal strength and coverage.

Parallel Networks

You can keep your previous provider’s equipment if you would like, however, you must turn off your previous provider’s router to avoid conflicting or parallel networks

Parallel networks are conflicting WiFinetworks operating causing interference to one another.This interference degrades the overall performance and reliability of all the networks involved. It can lead to reduced network speeds, dropped connections, and increased latency.

You can turn off your previous network by simply unplugging the router from your power source.

Equipment & Speeds

Blue Stream Fiber only supports its equipment. You are free to use your own equipment, but Blue Stream Fiber cannot guarantee other equipment. However, most third-party mesh systems have worked in the past.

Incredibly fast! Blue Stream Internet Service is up to 150 times faster * than a 56 K dial-up modem and up to 9 times faster than DSL Lite! Speeds are high as 1 Gbps!

Blue Stream Fiber does not support Google Nest WiFi. If you need information or support, please visit this link.

System Requirements

0/100 network card that supports a category 6/6e/7 network cable

Windows:

  • Windows 7, 8.1, 10, or 11
  • 150 MB available disk space
  • 4 MB System Memory

Macintosh:

  • Mac OS 11 or higher
  • 150 MB available disk space
  • 64MB System Memory

Speed Test

Ever wonder about the capability of your home WiFi network? How much speed do you need? Are you getting the speed you’re paying for? These are all important questions to ask, and we’re here to help answer your questions. Many factors contribute to WiFi speeds and how your devices utilize WiFi.

Understanding Bandwidth (Home Network Speeds vs. Wireless Speeds)

Your internet speed over WiFi will not be identical to the speed you subscribe to. The speed
you subscribe to is also known as your home network speed. In reality, the internet speed
over WiFi will rarely match the subscribed home network speed, due to the nature of WiFi
technology. If you want to determine if you are receiving your subscribed internet speed, you
must perform the speed test while the device is hard-wired to your home network.

When you are testing your WiFi speeds, you are really testing the MAXIMUM speed that the device running the test can attain, not the maximum that your home network provides.

Understanding WiFi Usage on a Wireless Device

The Internet speed any particular device connected to your home network achieves is limited by that device’s capability; it is not a refl ection of the speed of your entire home network. For example, customers with 500 Mbps or 1 Gig service will only achieve this speed if the device they are using has the ability to attain those speeds. In fact, most devices in one’s home – laptops, smartphones, smart TV’s, gaming consoles, etc. are designed to only use a portion of that speed. And… that’s OK! Internet speed is not about what one device does on its own; it is about the power that internet speed has to drive optimal performance on the multiple devices that are connected to your home network.

What is the advantage of getting speeds like 500 Mbps, 600Mbps or 1 Gig?

Imagine your internet service is like a generator, powering all your connected devices in home. In this case, the “generator” is your 1 Gig internet service. Every device and user utilizing your home network takes a piece of the generator’s bandwidth. The number of devices and users, and the activities they do online factor into how much bandwidth is needed to run your connected devices optimally. Although a single device may not be able to use the whole 1 Gig internet service provided, the entirety of the home
network can.

This is similar to how a small generator may only be able to power a refrigerator, while a
large generator may be able to power the refrigerator, an air conditioner unit, and lighting
throughout a home. Similar to power and generators, the higher the home network speed,
the more the connected devices within the home are optimally supported.

Testing Your True WiFi Speeds & Usage

Although a speed test is a great resource, we encourage you to take advantage of our HomePass App to truly understand the speeds and bandwidth your devices are using. This will provide an accurate representation of your WiFi usage and help you optimize your network. For more information, visit bluestreamfiber.com/home-products/internet/managed-wifi/.

Click here to perform a Speed test and see how your internet is doing.

Do you have enough speed?

In today’s interconnected world, a reliable, high-speed internet connection is vital for both personal and professional endeavors, such as: media streaming, online gaming, video calls, and more. As the number of internet-connected devices continues to multiply, understanding the relationship between internet speeds and device capacity is crucial.

The table below is a compilation of recommended internet speeds for a specific range of regular, non-intensive device usage. Keep in mind, some devices use more internet bandwidth than others – which will lower the limit of devices that can be used within a specific internet speed.

Internet SpeedNumber of DevicesCapacity
100-250 Mbps1-3Download a 10 GB file in under 14 minutes
300-400 Mbps4-7Download a 10 GB file in under 5 minutes
500-600 Mbps8+Download a 10 GB file in under 3 minutes

If you think your current internet speed isn’t fast enough for your usage, feel free to call us and speak with one of our representatives.

Features and guides

Welcome to Total Property WiFi with Blue Stream Fiber

View Total Property WiFi

Welcome to Total Home WiFi with Blue Stream Fiber

View Total Home WiFi

Compatible Modems

To ensure proper compatibility and the best customer experience, High-Speed Internet customers MUST USE A PROVIDED RENTAL MODEM or YOU MUST PURCHASE AN APPROVED MODEM.

A cable modem is an external device that connects to your computer. Cable modems translate radio frequency (RF) signals to and from the cable plant into Internet Protocol (IP); the communications protocol spoken by all computers connected to the Internet. Blue Stream Internet Service requires a two-way DOCSIS 1.1 or higher compliant cable modem.

Approved Modems shown below are for Speeds UNDER 200Mbps download speed. Speeds at/over 200Mbps download require a Docsis 3.1 modem.

The TG2472 offers the latest in wireless performance, with all the features of the DG2470 (below) for both high speed Internet and digital home phone products! This feature packed unit is intended to serve as the hub of the home network, connecting all IP capable devices (Internet, Data, Voice and Video) throughout the premises.

The DG2470 leads the future to advanced home and small office services. The DG2470 with its superior 802.11ac Dual Band Wireless radios, can deliver superior performance while also offering improvements in home coverage above that of other models. This feature-packed unit is intended to serve as the hub of the home network, connecting all IP capable devices throughout the premises.

Motorola’s easy-to-use SB6141 SURFboard DOCSIS 3.0 Cable Modem unlocks the potential of innovative high-bandwidth data and multimedia services. Motorola ensures top-quality data speeds over multiple channels for many users. It is easy-to-use and compatible with Windows®, Macintosh® or UNIX® computers. Available from most local and online retailers of electronics.

The Motorola SBG6580 SURFboard eXtreme Wireless Cable Modem Gateway is both a modem and router! It delivers ultra broadband high-speed data, high-bandwidth home networking and security, all in one device. The Motorola SBG6580 SURFboard eXtreme Wireless Cable Modem Gateway features quick download speeds with secure and reliable Wireless connectivity. Motorola ensures top-quality data speeds over multiple channels for many users. It is easy-to-use and compatible with Windows®, Macintosh® or UNIX® computers. Available from most local and online retailers of electronics.

The Motorola SB6183 will help you deliver innovative, ultra-broadband data services with reliable, high-quality products. The SB6183 gives the operator the ability to offer up to 16 bonded downstream channels for high-speed data peak throughput rates. The SB6183 Cable Modem provides high-speed Internet access on the home network via a single Ethernet connection.

Network Security

Cyberattacks are on the rise, which means it’s important that we take the right measures to protect ourselves. With almost everything relying on digital these days, our personal data is more susceptible to breaches.

How can you be more cyber-aware, you may ask? We’ve got ya! Read below for a list of best practices and activities to help keep you and your data safe!

Ensure multiple layers of protection!

  • Install anti-virus and anti-malware software on your computer and keep up with regular updates.
  • Be cautious of using unsecure WiFi networks!
  • When setting up a new network, always change the default password to a new one. Using numbers, capitalized letters, and punctuation marks can help strengthen your password.
  • Set your computer screen to automatically lock when inactive.

Keep an eye out for suspicious emails to avoid phishing

  • Be aware of emails or requests from suspicious parties, especially addresses that don’t seem legitimate. Do you recognize the sender’s email address? If not, do not click on any links or respond with any personal information.
  • Another sign of fraud to look out for is if the email address does not match the name previewed in the message or if the domain isn’t from the company allegedly sending it. When in doubt, try calling the sender to see if their email is legitimate.

Limit your personal digital footprint

  • A good rule of thumb is to always check the default settings on your social media and any websites that store your information, and always limit the information you provide.
  • Regularly check your mobile device’s privacy settings, especially after software updates, and adjust them to limit what personal information is shared.

Safeguard your online financial transactions

  • Never enter any banking or payment information on an HTTP website. Always make sure it is HTTPS.
  • Review your credit history and financial statements regularly to look for suspicious transactions.

Following these easy tips and tricks is a great way to protect yourself and be more cyber aware!

Blue Stream Whale
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