Phone Guide
Phone FAQs
Blue Stream Phone is a multi-featured, residential phone service available from Blue Stream. Our phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you’ll receive additional benefits, which include unlimited local and long distance calling throughout the United States, Puerto Rico, Canada, Guam and the Virgin Islands all for one low monthly price!
Yes. You can subscribe to this service if you live within our serviceable area.
- (1) The power to call anyone, anytime, anywhere in the United States, Puerto Rico, Guam and the Virgin Islands as often as you like for one low monthly price.
- (2) Call Waiting, Caller ID, Call Waiting ID, Call Forwarding and much more at no extra cost!
- (3) The convenience of one bill including local/long distance phone charges, cable television services and high-speed Internet.
Most people will save money by subscribing to digital phone service from Blue Stream Fiber. To find out how much money you will save, call us today at 954-753-0100.
No. You’re not required to subscribe to any other Blue Stream Fiber service to get Digital Phone. However, by subscribing to more than one service from Blue Stream you will be saving even more money. Please see the Digital Phone section of the website for more details.
There is a one-time installation and activation charge from Blue Stream Fiber when you have the service professionally installed in your home. Check with your current phone provider to see if it assesses a charge to transfer your phone number to Blue Stream.
Yes, in most cases you can keep your existing phone number. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify the availability for transferring your existing phone number before you can use it with Blue Stream Fiber service. You also have the option to receive a brand new number from Blue Stream.
In order to process your phone number porting request, Blue Stream Fiber will need the active phone number you are looking to port, your account number with your previous provider, a recent bill, and/or the pin number you have on file with them. If the account information on file with your previous provider is different than the account information on file with us (such as contact name or address), please let us know.
Failure in providing us with this information will result in a rejected port. As always, please DO NOT cancel your phone service with your previous phone provider until your Blue Stream Fiber phone service is successfully installed.
In order to process your phone number porting request, Blue Stream Fiber will need the active phone number you are looking to port, your account number with your previous provider, a recent bill, and/or the pin number you have on file with them. If the account information on file with your previous provider is different than the account information on file with us (such as contact name or address), please let us know.
Failure in providing us with this information will result in a rejected port. As always, please DO NOT cancel your phone service with your previous phone provider until your Blue Stream Fiber phone service is successfully installed.
Yes. You can have a total of two different phone lines/numbers per EMTA with Blue Stream Phone. The second phone line/number is an additional charge. Please see the Packages and Pricing section of the website or call us to learn more at 954-753-0100.
No, at the present time we do not offer distinctive ring service.
Yes, your phone numbers will be listed in telephone directories, unless you request an unlisted phone number.
Yes. Blue Stream Digital Phone will connect to all your working jacks and telephones.
Yes. If you choose to keep your existing number, then Blue Stream will notify your existing provider that you are switching service.
Blue Stream Digital Phone will work with most monitored home security systems. In the event that Blue Stream Fiber installs and configures the Digital Phone with your home security system, we require that you test the alarm system before and after your installation.
Yes, Blue Stream Phone is available for business. Call 954-753-0100 for pricing.
Yes, Blue Stream Fiber will provide you with new equipment, which will allow you to utilize the Internet service, cable service, and the phone service simultaneously. Blue Stream Fiber services operate independently of one another and therefore one service is not affected by the use of another.
Blue Stream Digital Phone service provides up to 4 hours of battery backup. So long as your battery backup is not uncharged, discharged, improperly installed or malfunctioning, your phone service will continue to work even if you lose electrical power. This includes your E911 service. Note that it’s important to have a battery backup telephone to use at all times in case of power failure.
For additional information on backup power for Indiantown residential phone services during outages, please visit our Battery Backup Resource Page.
No. If you are temporarily suspended for non-payment, your 911 service will still function. If you are disconnected instead of suspended, then your 911 will NOT work. Disconnect reasons are: 1. You request to be disconnected. 2. You fail to pay your bill after 45 days.
- Any changes you make to the Blue Stream Digital Phone equipment without first notifying Blue Stream may cause your Digital Phone service, including 911 service, to fail. Please notify Blue Stream Fiber before making any changes to your equipment. Also, other circumstances such as network issues could affect your 911 service. A few reasons that your 911 service would stop working are:
- If you move the Blue Stream Phone equipment to a different address without first notifying Blue Stream of the move.
- If you move the Blue Stream Phone equipment to a different location within the residence from the initial installation.
- If the Blue Stream Phone equipment fails or is not configured properly.
- If there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem.
Yes. Blue Stream Phone and Blue Stream High-Speed Internet services are separate. Blue Stream Phone will not affect your home network.
In addition to those reasons listed above, if Blue Stream Phone service is interrupted as a result of downed cables connecting to your home or cuts to other portions of our network (as can happen in cases of severe storms), the service will not function until those facilities are restored. Depending on the specific facilities impacted, traditional phone providers may be affected in similar ways.
Yes. Enhanced 911 (E911) is part of Blue Stream Digital Phone service. With E911, when you dial emergency services, the operator automatically receives your name and address information in advance. Please note that there may be circumstances under which the E911 services available with Blue Stream Digital Phone may be limited in comparison to traditional 911 service. Please see Blue Stream’s Subscriber Agreement for more information.
You have the option to select another long distance carrier if you so desire. However, Blue Stream Phone comes with FREE long distance in the United States, Puerto Rico, Guam and the Virgin Islands. If you select another carrier, your Blue Stream Phone bill will not change. However you will incur additional charges from whichever long distance carrier that you choose.
Dial as usual. Press 1 before the area code and telephone number.
Dial 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at discounted rates.
Blue Stream Phone provides local and long distance calling included in the price, so there is no need to use a calling card.
We are usually able to complete installation within 10 business days (excluding holidays).
Yes. If you choose to keep your current home telephone number (i.e. port your number), you should NOT contact your current home phone service provider. You need to continue the service from your current phone provider until we complete your Blue Stream Phone installation. Once our installation is complete and your phone number is successfully transferred, we will contact your current phone service provider to ensure your previous phone service is disconnected.
Yes. In order for Blue Stream to install and test your Blue Stream Phone service, you need to be present.
Call Blue Stream Fiber at 954-753-0100 to designate a family member/representative age 18 or older who will act on your behalf, approve the installation, and sign the subscriber agreement and other important documents. If you are transferring your existing phone number from your current provider to Blue Stream Phone, and can’t find a replacement, it is important to call 954-753-0100 at least 3 business days before your appointment, or you might temporarily lose telephone service. If you have a monitored security system, your representative will need to have your alarm password to provide to your monitoring company for testing purposes.
Contact Blue Stream Fiber at 954-753-0100 to reschedule the installation.
Approximately 2 hours.
Once the installation is completed, Blue Stream Phone is active.
Moving your Blue Stream Phone equipment may cause your service, including E911, to stop functioning. Please call Blue Stream before moving your Blue Stream Phone equipment.
Yes. To contact us 24/7, call 954-753-0100. Technical Phone Support is FREE!
Blue Stream Fiber.
No. Blue Stream Fiber will provide you with the equipment (eMTA) that you need for the Digital Phone service at a $9.95 monthly rental fee.
No. All standard touch-tone, wall-mounted, portable and cordless phones work with Blue Stream Phone.
Yes, Blue Stream Phone is compatible with most answering machines and Caller ID displays. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting, Call Waiting ID and Call Forwarding and more are at no additional cost with Blue Stream Phone.
Yes, in most cases. Some older fax machines may not be compatible.
- All calls are billed in whole minute increments. Partial minutes are rounded up to the next whole minute.
- All call placement charges, connection fees and surcharges apply per call.
- A per minute International Mobile Termination Surcharge (IMTS) may apply to calls to mobile phones in certain countries. Consult the list of International Mobile Termination Surcharges for the applicable charge for a call terminating to a mobile phone in the country you are calling following pages.
International Rates
- All calls are billed in whole-minute increments. Partial minutes are rounded up to the next whole minute.
- All call placement charges, connection fees and surcharges apply per call.
- A per minute International Mobile Termination Surcharge (IMTS) may apply to calls to mobile phones in certain countries. Consult the list of International Mobile Termination Surcharges for the applicable charge for a call terminating to a mobile phone in the country you are calling.
| Country | Rate |
|---|---|
| Anguilla | $0.79 |
| Antigua / Barbuda | $0.61 |
| Argentina | $0.29 |
| Australia | $0.12 |
| Austria | $0.12 |
| Bahamas | $0.33 |
| Bahrain | $0.85 |
| Bangladesh | $0.72 |
| Barbados | $0.68 |
| Belgium | $0.12 |
| Belize | $0.85 |
| Bermuda | $0.25 |
| Bhutan | $6.14 |
| Bolivia | $0.52 |
| Brazil | $0.25 |
| Cayman Islands | $0.33 |
| China | $0.02 |
| Colombia | $0.29 |
| Costa Rica | $0.29 |
| Cyprus | $0.73 |
| Czech Republic | $0.38 |
| Denmark | $0.12 |
| Dominica | $0.66 |
| Dominican Republic | $0.29 |
| East Timor | $1.13 |
| Ecuador | $0.35 |
| El Salvador | $0.29 |
| Equatorial Guinea | $5.34 |
| Faroe Islands | $0.73 |
| Fiji | $3.11 |
| Finland | $0.12 |
| France | $0.12 |
| French Guiana | $0.91 |
| Germany | $0.12 |
| Gibraltar | $1.83 |
| Greece | $0.12 |
| Greenland | $0.81 |
| Grenada | $0.59 |
| Guadeloupe | $0.90 |
| Guatemala | $0.29 |
| Honduras | $0.45 |
| Hong Kong | $0.10 |
| Hungary | $0.38 |
| Iceland | $0.64 |
| India | $0.18 |
| Indonesia | $0.34 |
| International Networks Thuraya Network | $9.75 |
| Iran | $0.77 |
| Iraq | $1.16 |
| Ireland | $0.12 |
| Israel | $0.20 |
| Italy | $0.12 |
| Ivory Coast | $0.90 |
| Jamaica | $0.59 |
| Japan | $0.14 |
| Jordan | $0.77 |
| Kazakhstan | $0.35 |
| Kiribati | $1.65 |
| Korea (South) | $0.03 |
| Kuwait | $0.61 |
| Laos | $6.14 |
| Lebanon | $0.72 |
| Luxembourg | $0.12 |
| Macau | $1.05 |
| Macedonia | $0.73 |
| Malaysia | $0.19 |
| Malta Republic | $0.99 |
| Martinique (Fr Antil) | $0.88 |
| Mayotte Island | $5.62 |
| Mexico | $0.10 |
| Mongolia | $6.07 |
| Montserrat | $0.73 |
| Myanmar Burma | $7.11 |
| Nepal | $3.63 |
| Netherlands | $0.12 |
| Netherlands ANtilles | $0.55 |
| New Zealand | $0.12 |
| Nicaragua | $0.40 |
| Niue Island | $4.80 |
| Norway | $0.12 |
| Ocean Atlantic East | $9.75 |
| Ocean Atlantic West | $9.75 |
| Ocean Indian | $9.75 |
| Ocean Pacific | $9.75 |
| Palau | $1.74 |
| Pale Auth | $0.15 |
| Panama | $0.65 |
| Paraguay | $0.75 |
| Peru | $0.40 |
| Philippines | $0.16 |
| Poland | $0.30 |
| Portugal | $0.21 |
| Reunion Island | $4.00 |
| Romania | $0.54 |
| Russia | $0.30 |
| San Marino | $1.42 |
| Saudi Arabia | $0.64 |
| Singapore | $0.14 |
| Spain | $0.12 |
| St Helena | $1.55 |
| St Kitts / Nevis | $0.64 |
| St Pierre / Miquelon | $0.68 |
| St Vincent / Grenadin | $0.88 |
| Sweden | $0.17 |
| Switzerland | $0.12 |
| Taiwan | $0.51 |
| Tajikistan | $0.40 |
| Thailand | $0.48 |
| Tonga | $2.09 |
| Trinidad / Tobago | $0.68 |
| Turkey | $0.59 |
| Turks / Caicos | $0.73 |
| United Arab Emirates | $0.51 |
| United Kingdom | $0.11 |
| Uruguay | $0.52 |
| Vanuatu | $5.71 |
| Venezuela | $0.25 |
| Vietnam | $0.96 |
| Wallis / Futuna Island | $5.32 |
| Western Samoa | $1.40 |
| Yemen Republic | $2.37 |
| Yugoslavia | $0.59 |
