FAQs
You will need a TV with an available HDMI port, the Fire TV Stick and power adapter, your Blue Stream Fiber WiFi network name and password, your Amazon name and password and the DIRECTV sign-in information provided for your community.
Yes. An Amazon account is required to use the Fire TV Stick. If you do not have an account, you can create one at no charge using the link provided here. For help with your Amazon account, contact Amazon at 888-280-4331.
Yes, if you want to watch DIRECTV on the Fire TV Stick. Residents who subscribe to DIRECTV will receive their DIRECTV account information and Gemini device from DIRECTV. Blue Stream Fiber does not have access to your DIRECTV account information.
Both devices support streaming apps. Depending on your setup, you may use the devices on the same TV or on different TVs. For help setting up your viewing options, please contact DIRECTV at 1-800-DIRECTV.
Yes. DIRECTV can be accessed through supported streaming devices and apps, including the Fire TV Stick. The features and viewing experience may differ depending on the device and app being used.
Yes, the TV must have:
- Access to your Blue Stream Fiber WiFi network
- An available HDMI port
- A nearby electrical outlet
If you don’t see a picture when using your Fire TV Stick:
- Make sure your TV is set to the correct HDMI input.
- Check that the Fire TV Stick is securely connected to your TV’s HDMI port.
- Confirm that the Fire TV Stick’s power adapter is securely plugged into a working wall outlet.
- Confirm the Fire TV Stick is connected to your Blue Stream Fiber Internet.
- For help with your Fire TV Stick, contact Amazon at 888-280-4331 or click here.
- For issues with your TV, please contact your TV manufacturer directly.
If your Fire TV Stick isn’t connecting to WiFi:
- Double-check that you’re entering the correct WiFi network name and password.
- Restart your Fire TV Stick.
- Restart your Blue Stream Fiber modem and WiFi device(s).
- Use another device to verify you have internet connectivity.
- If possible, try moving closer to your WiFi router to improve the connection.
- For help with your Fire TV Stick, contact Amazon at 888-280-4331 or click here.
- If you have no connectivity on any device, please contact Blue Stream Fiber technical support at 844-416-1000.
If you’re having trouble with the DIRECTV app:
- Restart your Fire TV Stick and try opening the app again.
- Check for and install any available updates to the DIRECTV app.
- If the issue continues, contact DIRECTV Support or call 1-800-DIRECTV for assistance.
- Restart your Fire TV Stick and try opening the app again.
- Check for and install any available updates to the DIRECTV app.
- If the issue continues, contact DIRECTV Support or call 1-800-DIRECTV for assistance.
The Fire TV Stick is not a Blue Stream Fiber-supported device. For security, Blue Stream Fiber technicians will not create or sign in to your Amazon account or enter your DIRECTV username and password.
- For help with your Fire TV Stick, contact Amazon at 888-280-4331 or click here.
- For help with DIRECTV, contact DIRECTV Support or call 1-800-DIRECTV.
Please keep your Amazon and DIRECTV usernames and passwords secure and do not share your login credentials.
Yes, those apps will need to be downloaded and installed, and will require their own subscriptions or separate sign-in credentials. Please contact Amazon at 888-280-4331 or click here for help.
