Self-Troubleshooting Tips
If you’re having trouble with your TV service, the first step in troubleshooting is to reboot your set-top box. This will often solve many common issues. To reboot your set-top box, unplug the round power cord from the back of the box, wait 3 seconds, and then plug the power cord back in. Wait for the box to fully reboot before trying to use it again. Please do not call customer care before performing the reboot as a reboot will need to be completed prior to support.
Rebooting your set-top box will not delete your recordings.
If your remote control isn’t working, the first thing you should do is check the batteries. If they are low or dead, replacing them may solve the problem. The frequency of battery replacement depends
on how often you use your remote control. If you use it frequently, you may need to replace the batteries a couple times a year. If you use it less frequently, the batteries may last up to a year or more.
No, you can only use your Blue Stream Fiber TV remote with the television and set-top box it was originally installed on. In fact your remote should have a sticker on it that matches one on the set top box it was paired with.
