TiVo QAM
Resources
Troubleshooting
If all channels are without audio, press the mute button on the remote control or press the volume plus (+) button. If your television has internal/external speakers, make sure the switch is on external. Check second audio setting in menu options. Ensure that the second audio setting is set to default.
The television set is on the wrong input. Switch to the cable input using the television set’s remote control.
This is a closed caption function. Using the TV’s remote control or the buttons on the front of the TV, navigate through the TV’s menu to the closed caption settings. Cycle through ALL closed caption settings until off or disable appears.
This may be a problem with the television set. It could also be due to the red, green or blue component cables coming loose on the back of the TV and/or converter box. Check that all cables are pushed in tight.
Replace batteries in remote control. If the batteries are charged and the remote is working, turn the converter off for 30 seconds, and then on again. Make sure you are pressing the cable button on the remote Need more help? Give us a call at 954-753-0100.
Pay Per View
For events (with Digital Cable)
- Simply press the “Menu” button on your remote.
- Go to the “PPV” icon.
- Go to PPV events.
- Scroll to the event of your choice, and press “OK” then press “BUY”.
- Enjoy!
For movies (with Digital Cable)
- Simply press the “Menu” button on your remote.
- Go to “PPV” icon.
- Search for a movie by title or time.
- Scroll to the movie of your choice, press “OK” then press “BUY”.
- Enjoy!
That’s all there is to it! A reminder is automatically set for the program you have ordered. A screen will appear before the start time to remind you to tune to it. And if you forget? You will not be charged for the purchase unless you tune to the channel within the designated order window.
If you need more information, or if you have a problem receiving a pay-per-view movie or special event, call us at 954-753-0100 and a representative will be happy to assist you!
On Demand
Follow the steps below:
- Tune to Channel 1 to view the main menu (or hit the VOD/On Demand button on your remote.)
- Select a category to access the listings for that category. Press OK.
- If applicable, select a sub-category to display viewing options. Press OK.
- Choose a title. Press OK.
- Scroll to the BUY button to rent a movie for the charge indicated on the screen, or the “eye” icon to vie free content. Press OK.
- Your selection will start to play.
FAQs
Features
Usually within one business day.
Equipment
That depends on the services you subscribe to. Please speak to a customer care representative for more information.
No. There is absolutely NO MONTHLY CHARGE for standard basic cable on extra outlets. They are free with your cable service! There is a one-time installation charge per outlet.
Please refer to our online troubleshooting guide. Contact our office 24/7 at (954) 753-0100.
Repair costs may vary if applicable. Be sure to add our Home Protection Plan to your services to help cover the costs of most repairs.
Submit any complaints regarding issues with Closed Captioning via one of the following options:
- Send in written form to:
Blue Stream Closed Captioning Help
12409 NW 35th Street Coral Springs, FL 33065. - Send a fax to 954-753-9866
- Call 954-752-7244 Ext. 221
TiVo
With TiVo you can record up to 6 shows at 1 time so you will not miss the shows and movies that you love.
TiVo is a new DVR that is a generation ahead for regular DVRs. Due to the big changes, you can not move your DVR shows over to TiVo. But, TiVo makes it easy to find your favorite shows and set up recordings so you will be back up and running in no time. Plus, now you can record 6 shows at 1 time.
Yes, if you add a TiVo Mini to your other TV sets they will act just like the TiVo on your main TV. TiVo multi-room features let you set up recordings, pause live TV, and watch DVR recordings on all sets that have a TiVo Mini. So enjoy TiVo in all the rooms of your home!
The TiVo DVR allows you to store up to 1TB of TV shows. That is about 1,000 half-hour long Standard Definition shows or about 300 half-hour long High Definition Shows. So you should never have to fight over who deleted your show again!
DVR
A Digital Video Recorder, or DVR, allows you to record television programs directly onto a hard drive inside the cable box. No tapes, no timers, no VCR. You can play your stored programs as often as you like!
With Blue Stream multi-room, whole house DVR you can watch, record, and delete programs on your Digital Video Recorder (DVR) from any room in your home! You can also use the powerful new bookmarking capabilities, which allow you to resume watching the same program in another room from exactly where you left off!