Setup Bill Pay & Billing FAQs
Whether you have upgraded to retail services above those included with your HOA or you are a residential customer who has Blue Stream Fiber services, your first bill will reflect a proration and will reflect an amount for more than one billing cycle. Prorated charges are partial-month charges and are used to ensure that you’ll be charged only for the number of days the services were used for your first billing period. This means your first bill will show charges for the number of days you had service during the first month’s billing period combined with the amount due for your second bill. (For example: If your services were installed on January 15, you will receive your first bill on January 31 for services of January 15 – January 30 and January 31 – February 28.)
To avoid having your first prorated bill being combined with your second month, we strongly recommend you sign up for electronic billing online and pay your first bill as soon as it posts. This is typically two weeks after your installation.
The easiest way to pay your bill is by setting up electronic billing so you can access your bill online at any time. Doing this will also save you the paper bill fee. In addition, you can also set up autopay so that your bill is paid automatically each month. Just keep in mind it may take up to a month to go active, so we suggest ensuring your bill is paid to avoid a late fee.
Signing up for e-billing and autopay is easy! To do so, you’ll need your account number. This can be found in the Welcome Email you received when you signed up for service from [email protected]. For a step by step on setting this up, please see below!
Signing up for e-billing and autopay
Once you click on Customer Account will be taken to the Blue Stream Fiber Billing Website. On the right side of the screen, enter your Account Number and Zip Code then click Register.
Fill in all the information below; following each of the requirements to the right of the screen. Once you have completed this, please click Continue.
You will then be prompted to accept the Terms and Conditions. Please click on the small box at the bottom of the screen next to the words “I accept the Terms and Conditions”. Once completed, click Submit.
To opt-in for Paperless billing, please click the small box next to the words “Do not send paper statements” then click Submit.
You will then be prompted to accept the Terms and Conditions. To acknowledge your agreement, please click on the small box at the bottom of the screen next to the words “I Agree to the Terms and Conditions”, then click Submit.
A confirmation page will appear thanking you for going Paperless. You will now receive alerts via email notifying you that your bill is ready to be viewed and paid.
If you have any questions about the E-Bill sign up process, please call 954-753-0100.